Privacy Policy
How we collect, use, and protect your personal data. Last updated: 20 February 2026.
1. Introduction
This Privacy Policy explains how SellPropertyFast.ae collects, uses, stores, and shares personal data when you use our website, request a cash offer, or contact us. It also explains your choices, including cookies and marketing preferences.
We follow the principles of the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) where applicable.
This policy should be read alongside our:
2. Who We Are
SellPropertyFast.ae helps property owners in Dubai understand fast-sale options. Where a sale progresses, it is handled through regulated processes and, where applicable, supported by RERA-registered brokerage partners and the Dubai Land Department (DLD) transfer process.
For more information, see how it works.
3. What Personal Data We Collect
We may collect the following types of personal data:
- Identity and contact: name, phone number, email address, residency status (if provided).
- Property details: community or building, property type, approximate size, ownership status, mortgage status, tenancy status, reason for sale (if shared).
- Transaction context: preferred timeline, constraints, and documents you provide voluntarily.
- Communications: messages, email correspondence, and call notes. Calls may be recorded for training and quality purposes where permitted and you are informed.
- Website technical data: IP address, device and browser information, pages viewed, approximate location derived from IP address.
- Cookies and similar tracking: see the Cookies section below and our separate Cookies Policy.
4. How We Use Your Data
We use personal data to:
- Respond to your enquiry and provide a cash offer assessment.
- Verify basic details and prevent fraud or misuse.
- Coordinate steps you ask us to coordinate, such as developer NOC guidance, mortgage discharge steps, and trustee appointment coordination.
- Improve website performance and user experience.
- Send you relevant updates about your enquiry or sale progress.
- Comply with legal and regulatory obligations that apply to our business.
5. Legal Basis for Processing
We process personal data based on the following conditions:
- Consent: where you provide consent, for example when submitting an enquiry form or agreeing to marketing communications.
- Pre-contractual steps: where processing is necessary to respond to your request or take steps before entering into an arrangement.
- Legal obligation: where we are required to process data to comply with applicable law.
- Legitimate interests: where we have a genuine business reason to process data, provided your rights are not overridden. For example, improving our services or preventing fraud.
7. International Transfers
Some of the service providers we use may process data outside the UAE. Where this happens, we take reasonable steps to ensure your data is protected, including contractual controls with service providers, access limitations to authorised personnel, and use of providers with recognised security standards.
8. Data Retention
We retain personal data only as long as reasonably necessary for the purposes described in this policy, or as required by law. For enquiry and transaction data, we typically retain records for a reasonable period after your last interaction with us, unless a longer period is required for legal, regulatory, or dispute-resolution purposes.
When data is no longer needed, we securely delete or anonymise it.
9. Security
We use administrative, technical, and organisational measures to protect personal data from unauthorised access, loss, or misuse. These include access controls, encrypted connections (HTTPS), and regular review of our security practices.
No system is completely secure. If you believe your data has been compromised, please contact us immediately.
10. Your Rights
Depending on your circumstances and applicable law, you may have rights to:
- Access your personal data and receive a copy of what we hold.
- Correct inaccurate or incomplete data.
- Request deletion of your data in certain situations.
- Withdraw consent where processing is based on consent.
- Object to certain types of processing in some cases.
How to exercise your rights: Contact us using the details in the Contact section below and include “Privacy request” in your message. We may need to verify your identity before responding. We aim to respond within a reasonable timeframe.
11. Marketing Preferences
We will only send you marketing communications where you have given consent or where we have a legitimate basis to do so. You can opt out at any time by:
- Clicking the unsubscribe link in any marketing email.
- Contacting us directly and requesting removal from marketing lists.
Opting out of marketing does not affect communications related to an active enquiry or sale progression.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.
14. Children
Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us and we will take steps to delete it.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page and the “Last updated” date will be revised. We encourage you to check this page periodically.
16. Contact
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Website: Contact form
- Email: Include “Privacy” in the subject line
If you are a seller and want a fast-sale assessment, use Get Cash Offer and we will respond within 24 hours (case by case).